Summary: A research-driven overhaul of a metal and woodworking machinery B2B site’s information architecture resulted in an 85% improvement of findability.



<p> Quantitative UX metrics allow us to track the quality of experiences over time , and see how they improve. They help UX professionals gauge the quality and impact of their work , and communicate that impact to others.</p><p> The process of UX benchmarking involves choosing one or more metrics that represent important aspects of the experience and then tracking those metrics to see how design interventions impact them .</p><p> The following case study illustrates how one team used a UX metric to evaluate the impact of its work and to demonstrate it to their client.</p>

Read Full Article