By Jonathan Walter In Part 1 of this series, I defined UX strategy, described some of the typical skills of the UX professionals who fill UX strategy roles, and posited some reasons why it will be increasingly important for large companies to bolster those skills as they evolve their business to orient more toward SaaS (Software as a Service) and the cloud, while acknowledging that there is no one-size-fits-all solution. Now, in Part 2, I’ll take a similar approach with service design, another skillset to which companies must pay close attention as they evolve their business to meet the increasing expectations of their customers and users for cloud-accessible solutions, which also necessitates improving the employee experience. Read More
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