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How Contactless Technology Is Transforming the Consumer Experience

By Renato Lopez COVID-19 has shifted the manner in which we interact with each other and with our surroundings—in ways both large and small. The physical health of themselves and their families are the top concerns of consumers worldwide, and this shift in their thinking has accelerated the growth of the contactless economy. A recent report from Deloitte, “Contactless Economy: Are you prepared?” defines five drivers of the contactless economy that will persist far beyond the COVID-19 crisis: Hyper-awareness of health and safety Digitally enabled consumers’ maintaining a sense of normalcy 5G as the force multiplier The rise of the human-experience platforms The rise of the new cloud native-enabled technology architectures Read More

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