To ensure customers have the best possible experience, it’s crucial to create user journey maps.Visit site »
Join with hundreds of other creatives and get a roundup of the best UX articles, resources and tools every week.Get the newsletter
Work effectively with stakeholders to set outcomes that create the most value for your organisation by creating solution trees, a tool that helps you explore potential paths to your desired outcome.
To ensure customers have the best possible experience, it’s crucial to create user journey maps.
Plotting out a customer’s emotional landscape by way of a Customer Journey Map, or Experience Map, along their path sheds light on key opportunities for deepening relationships.