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Let’s Get Inclusive - Designing Products for Everyone

By Kelly Byrom Several years ago, I worked on a team that was designing a digital experience to help people find spaces and resources on a college campus. During design reviews, the design team presented two ability-based concepts: one for standing users and one with a button that let a user in a wheelchair reposition the screen. The concepts reflected the client’s requirements and followed the design norms of the time. However, as I watched the team present these two distinct solutions, something felt off. We had designed segmented experiences as if wheelchair users were an exception, and we were requiring them to take extra steps. I wondered: Could we have accommodated different accessibility needs without creating different designs? In other words, could we shape our product-design thinking around designing for everyone? Read More

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