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Service design


Resources

Digital Services Playbook
Digital Services Playbook

We created a playbook of 13 key “plays” that, if followed together, will help government build effective digital services.

Design toolkit Service design Design thinking

Lean Service Creation
Lean Service Creation

Create lovable services. Modernize and improve your ways of working. Build a culture that fosters growth and learning.

Design toolkit Service design Product management

Service Design Toolkit
Service Design Toolkit

An introduction to the methodology of service design.

Design toolkit Service design

This is Service Design Doing
This is Service Design Doing

54 hands-on descriptions that help you DO the key methods used in service design.

Design toolkit Service design


Courses

Service design: delivering integrated service experiences

Learn how to go through a robust service design process and which methods to use at each step along the way.

Short course Intermediate Service design