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Task Flows and the Process of Designing Interactions

By Steven Hoober In my job as a UX design consultant, I work with any number of organizations—and often with their in-house designers. This means one of my biggest consulting duties is explaining myself. Why is something a good idea, or what is the best way to approach a task or problem. I derive the subjects of most of my columns directly from my work. The most common occurrence for me is that I’ve typed a long explanation of a process or created a design pattern for a client organization, and I realize that I’m repeating the same work for others. So, if I can generalize something, I try to share it. A few years back, for this column, I wrote a series on what I called design tools, covering software, deliverables, and design methods that I commonly used. Lately, my six-year-old column “Tools for Mobile UX Design: Task Flows” has been coming up in discussions about this topic. While it’s not truly out of date, and I still agree with everything it says, it was a bit broad and offered almost too many options. So let’s dive into this topic again, and I’ll discuss some very specific tactics that really help organizations of all sorts get a handle on the design of interactions. Read More

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