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User Onboarding - Principles and Guidelines

By Cibin KS Onboarding is the process of helping new users to get started with your product, service, or app by guiding them through your product’s features and functionality and enabling them eventually to fully embrace all of its capabilities. The onboarding process should help your users to understand a product’s promise and learn how they can realize it. Some believe that, in most cases, users prefer to explore a product or app on their own rather than by following onboarding guidelines. Nevertheless, displaying a few friendly tips and reminders during a user journey can be comforting and helpful to users. An effective product-onboarding process reduces both users’ and the business’s painpoints and improves the product’s usability, helping to increase user retention and loyalty, brand value, business growth, and profit. So let’s take a deeper look at user onboarding. Read More

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