UX writing
Copy written for user-facing touchpoints, such as buttons, dialogues and labels.
Articles
To design better products, write better UX copy
– 10 October 2019
How my team at The New York Times brings UX copywriting into the design process to make our products stronger.
Guided by style
Dropbox Design
– 7 October 2019
A style guide is a living project that requires regular care and maintenance. Care for it well, and it will provide for you in return. Your company’s writing helps people to connect with your product, trust what you deliver, and keep using it.
Cancel vs Close: Design to Distinguish the Difference
Nielsen Norman Group
– 31 August 2019
Distinguishing between these two actions is critical to avoiding losing users’ work. Save changes before closing a view, use text labels rather than an X icon, and provide a confirmation dialog before destructive actions.
UX Writing: Creating Microcopy That Speaks to Users
UX Matters
– 26 August 2019
Words are important, but as obvious as this statement might seem, this fact hasn’t always been evident in the design of product user interfaces.
10 tips on making magic with writers
Dropbox Design
– 6 August 2019
Because the process of working with a writer can feel mysterious, here are 10 tips for non-writers on collaborating with your company’s friendly neighborhood word nerds.
The role of UX writing in design ethics
Dark patterns are user interface patterns specifically designed to trick a person into making a choice they wouldn’t want to make. When the words in your product frustrate, shame, or manipulate people into taking actions they wouldn’t otherwise have taken, the user experience fails.
About attention theft
Noteworthy
– 7 June 2018
Don’t ask for more attention than your product’s place in someone’s life warrants. Whatever you do as a high-capacity knowledge worker to preserve your attention for the tasks that need it most, practice the same respect for your users’ attention.
What is UX writing?
UX Booth
– 24 January 2017
Let's take a look at what UX writing is (and isn't), what companies are looking for in these writers, and general best practices for the discipline.
Resources
User onboard
UserOnboard
The process of increasing the likelihood that new users become successful when adopting your product.
Books
Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word
When you depend on users to perform specific actions-like buying tickets, playing a game, or riding public transit-well-placed words are most effective. But how do you choose the right words? And how do you know if they work?