UX writing

Copy written for user-facing touchpoints, such as buttons, dialogues and labels.


Articles

To design better products, write better UX copy

How my team at The New York Times brings UX copywriting into the design process to make our products stronger.

UX writing

Guided by style

A style guide is a living project that requires regular care and maintenance. Care for it well, and it will provide for you in return. Your company’s writing helps people to connect with your product, trust what you deliver, and keep using it.

UX writing

Cancel vs Close: Design to Distinguish the Difference

Distinguishing between these two actions is critical to avoiding losing users’ work. Save changes before closing a view, use text labels rather than an X icon, and provide a confirmation dialog before destructive actions.

UX writingDesign patterns

UX Writing: Creating Microcopy That Speaks to Users

Words are important, but as obvious as this statement might seem, this fact hasn’t always been evident in the design of product user interfaces.

UX writing

10 tips on making magic with writers

Because the process of working with a writer can feel mysterious, here are 10 tips for non-writers on collaborating with your company’s friendly neighborhood word nerds.

UX writing

The role of UX writing in design ethics

Dark patterns are user interface patterns specifically designed to trick a person into making a choice they wouldn’t want to make. When the words in your product frustrate, shame, or manipulate people into taking actions they wouldn’t otherwise have taken, the user experience fails.

Design ethicsUX writing

About attention theft

Don’t ask for more attention than your product’s place in someone’s life warrants. Whatever you do as a high-capacity knowledge worker to preserve your attention for the tasks that need it most, practice the same respect for your users’ attention.

Design ethicsUX writing

What is UX writing?

Let's take a look at what UX writing is (and isn't), what companies are looking for in these writers, and general best practices for the discipline.

UX writing


Resources

User onboard

The process of increasing the likelihood that new users become successful when adopting your product.

Interaction designDesign patternsUX writing


Books

Strategic Writing for UX: Drive Engagement, Conversion, and Retention with Every Word

When you depend on users to perform specific actions-like buying tickets, playing a game, or riding public transit-well-placed words are most effective. But how do you choose the right words? And how do you know if they work?

Torrey Podmajersky

UX strategy UX writing