Planning the creation, publication, and governance of useful, usable content.
Effective UX writing explains how the product or service works and guides the user through the process of using it. One area in which it can be particularly helpful is onboarding. Data from Localytics shows that only a little over a third of users continue to use an app three months after initially downloading it, and one of the major culprits when it comes to abandonment, is ineffective user onboarding. In this article, we will talk you through how using the right copy can make a huge difference to a user’s experience of a new product.
Card sorting is a well-established research technique for discovering how people understand and categorize information. You can use card sorting results to group and label your website information in a way that makes the most sense to your audience.
Ensuring that you have useful and usable content, that is well structured, and easily found is vital to improving the user experience of a website.
If you’re working on any kind of redesign project involving a large amount of content, such as that of a website, intranet or mobile site, one of the first tasks you’ll need to perform is a content audit.
Card sorting is a method used to help design or evaluate the information architecture of a site. In a card sorting session, participants organize topics into categories that make sense to them and they may also help you label these groups.