Customer discoveryLearning about users' needs and problems through conversations and observation before starting to design solutions.

298 Customer discovery articles

22 Feb 2024

Jobs To Be Done in Product Design

Customer discovery Product design UX process User research

20 Feb 2024

Smooth Sailing or Stormy Seas? Navigating Customer Experience Pain Points with a Smile 😄🌊

Customer discovery UX strategy Usability User empathy

20 Feb 2024

5 UX Development Phases to Create Your Brand’s Voice

Content strategy Customer discovery UX strategy User research

19 Feb 2024

Fostering a Collaborative Onboarding Team to Design Better Onboarding Experiences :: UXmatters

Collaboration Customer discovery UX process User empathy

15 Feb 2024

What Can Economics Teach Us About Conversational AI?

Conversational design Customer discovery UX strategy Artificial intelligence

15 Feb 2024

7 Reasons Why ‘Brand Strategy’ Is Important For Your Small Business In 2024

Customer discovery UX strategy User engagement Business strategy

Interaction Design Foundation

26 Jan 2024

Top 5 Customer Journey Mapping Tools

Content strategy Customer discovery User research

Nielsen Norman Group

26 Jan 2024

Open-Ended vs. Closed Questions in User Research

Customer discovery User empathy User research User testing

Interaction Design Foundation

24 Jan 2024

Before the Design Process Starts: It’s Time to Get Out Of the Building

Customer discovery Design thinking UX process User research

Nielsen Norman Group

12 Jan 2024

Field Studies

Customer discovery Design thinking User research User testing

11 Dec 2023

Ten UX strategies for making digital banking customers happy

Customer discovery UX strategy Business strategy Best practice

8 Dec 2023

Elevate Your Brand - The Storytelling Power

Content strategy Customer discovery User engagement

Smashing Magazine

21 Nov 2023

Creating And Maintaining A Voice Of Customer Program — Smashing Magazine

Customer discovery Design thinking UX process User research

15 Nov 2023

When Resources are Limited - Cost-Efficient Strategies for Delivering an App in Two Months Timeframe

Customer discovery UX strategy User research Business strategy

9 Nov 2023

How to find Generative AI use cases

Customer discovery UX strategy User research Artificial intelligence

Baymard Institute

8 Nov 2023

6 Ways to Get More Out of Your Order Confirmation Page

Customer discovery UX process User engagement E-commerce

7 Nov 2023

How Experience Data Can Help You Do More with Less

Analytics Customer discovery UX strategy User research

7 Nov 2023

How to Create a Personalized SaaS Onboarding Experience

Customer discovery UX strategy User research Artificial intelligence

6 Nov 2023

How to Attract Freelance Design Clients in 2023?

Customer discovery UX strategy User engagement Business strategy

6 Nov 2023

I took the wrong job, but it was the right step

Customer discovery Design thinking UX careers User empathy

30 Oct 2023

Why Claude is better than ChatGPT

Customer discovery Product design User testing Artificial intelligence

11 Oct 2023

Your product onboarding playbook

Customer discovery User research User testing Best practice

© 2024. Made in Manchester by Matt Kevan.