Customer discoveryLearning about users' needs and problems through conversations and observation before starting to design solutions.

318 Customer discovery articles

11 Sept 2023

Enhancing the Customer Experience with Field-Service Mobile Apps

Best practice Business strategy Customer discovery Usability

11 Sept 2023

Lean Product Design - A Playbook

Customer discovery Product design User research UX strategy

11 Sept 2023

UX Research Strategies for Shaping Product Roadmaps

Collaboration Customer discovery User research UX process

21 Aug 2023

Overcoming Challenges When Conducting UX Interviews

Conversational design Customer discovery User empathy User research

7 Aug 2023

Embrace Silence to Enlighten Your UX Research Skills

Customer discovery Design thinking User empathy User research

5 Aug 2023

The Best User Research Happens in Silence

Customer discovery Design thinking User research UX process

Nielsen Norman Group

31 Jul 2023

Context Methods - Study Guide

Customer discovery Design thinking User research UX process

31 Jul 2023

KPIs

Business strategy Customer discovery Design thinking User research

13 Jul 2023

How UX Outcomes Make A Team’s Daily Work Truly Human-Centered

Customer discovery User empathy User research UX process

Nielsen Norman Group

9 Jul 2023

Virtual Queues - 13 Best Practices for Managing the Wait

Best practice Customer discovery User research User testing

7 Jul 2023

JTBD Research - How we at Amenitiz Discovered the Key Jobs and Pain Points of Hospitality…

Customer discovery User empathy User research UX process

Nielsen Norman Group

6 Jul 2023

User Experience vs. Customer Experience - What’s The Difference?

Customer discovery User empathy User research UX strategy

5 Jul 2023

Creating Effective Screener Surveys

Customer discovery User empathy User research UX process

29 Jun 2023

23 strategies for lowering CRM workloads and headcount

Artificial intelligence Business strategy Customer discovery User engagement

29 Jun 2023

Mastering Client Interviews - Applying the Principles of “The Mom Test” for Effective Questioning as…

Customer discovery Design thinking User research UX process

24 Jun 2023

From Overlooked to Revenue Driver - Embedding UX Practices in a Digital Marketing Agency

Business strategy Customer discovery User research UX strategy

24 Jun 2023

Loyalty Amplified - UX Case Study Fueling Retention & Repeat Purchases in Bewakoof App

Customer discovery E-commerce Product design User engagement

22 Jun 2023

What separates rigorous research from customer conversations?

Customer discovery Design ethics User research UX process

19 Jun 2023

Embrace silence to lighten UX research skills.

Customer discovery Design ethics User empathy User research

14 Jun 2023

Exploring the User Experience of the Adventure Reader App - Insights from Independent User Research…

Customer discovery Usability User research UX process

Nielsen Norman Group

11 Jun 2023

How and Why to Include Users in UX Workshops

Collaboration Customer discovery User empathy User research

9 Jun 2023

EZ Organizer - Discover the Power of DIY Storage Boxes

Customer discovery Design thinking User research

© 2024. Made in Manchester by Matt Kevan.